Summary:
- Australian National University’s Residential Experience Division has proposed disestablishing 10 positions and creating seven new continuing roles to streamline operations across its 13 residences, which accommodate 5,796 students.
- The division plans to unify three existing operating models into a single hybrid model, with ANU managing senior leadership and UniLodge providing front-of-house services such as facilities support, cleaning, and 24/7 front desk coverage.
- The hybrid model aims to improve student experience by standardising service levels across all residences, reducing early terminations and transfers, and delivering $500,000 in non-salary savings through more efficient staffing and outsourced cost management.
Original article:
