Throughout the global pandemic, student accommodation professionals have gone above and beyond to care for and support their students. But in November 2020, the accommodation team at Knoll Court in Newcastle (UK) achieved something remarkable. Despite the limitations of social distancing and other challenges, Knoll Court achieved the highest verified Customer Satisfaction score of any individual student accommodation on record, with a verified Net Promoter Score (NPS) of +79 on the Global Student Living Index.
Join us as we interview two key members of the team responsible to learn more about how they achieved their success, how things have changes since November, and what they’ve learned about how to deliver a great experience even in these challenging circumstances.
Joining us for the discussion were:
Tim Daplyn, Director of Strategy & Partnerships, GSL 
Joe Stojic, General Manager, Knoll Court 
Lindsay Symmons, Area Manager, GSA
