Summary:
- Antony Slumber and Mark Lockton highlighted AI’s growing role in PBSA, emphasizing its use as a tool to enhance human connection and operational efficiency through applications like chatbots, virtual tours, and future innovations in student welfare and building management.
- The Women in PBSA initiative marked its first year with a mentorship programme supporting 44 pairs, webinars, and policy work, while operators like Nido Living and Axo Student Living demonstrated how empowering teams and fostering cross-department collaboration improve resident experience and staff engagement.
- GSL research reveals ongoing social challenges for students, especially those with disabilities or from minority groups, prompting initiatives such as Unite Students’ ‘courageous conversations’ training and community-focused events by LIV Student and universities to strengthen belonging and address conflict in residences.
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